Guest Services Associate
Job Summary
The Guest Services Associate manages front desk operations, including check-ins, check-outs, and room assignments. They act as the primary point of contact for guests, handling payments, resolving conflicts, and managing special requests. Additionally, the role coordinates with various hotel departments and external service providers to ensure a seamless guest experience.
Responsibilities
- Manage front desk operations
- Handle guest check-in/out and payments
- Coordinate with hotel departments and external services
- Resolve guest complaints and conflicts
Required Skills
- Front office management
- Conflict resolution
- Customer service orientation
- Multitasking and coordination
Job Details
Responsibilities:
- Undertaking front desk service duties.
- Administering check-in and check-outs.
- Assigning rooms and issuing keys.
- Processing guest payments and managing bills.
- Coordinating with porters, concierge, kitchen staff and housekeeping.
- Acting as a central source of information for guests during their stay.
- Resolving problems and dealing with conflict or tension with disappointed guests.
- Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.