Gallery Assistant
Job Summary
The Gallery Assistant is responsible for providing visitors with a welcoming experience while supporting the daily operations of the Indian Heritage Gallery & Cultural Centre. This role encompasses visitor services, conducting guided tours, and managing ticketing and retail transactions. Additionally, the assistant supports cultural events, educational programmes, and the overall maintenance of gallery standards and artefacts.
Responsibilities
- Manage visitor services and conduct guided tours.
- Handle ticketing, retail, and cash management.
- Monitor exhibition areas and ensure artefact safety.
- Support cultural events, workshops, and exhibitions.
- Perform administrative duties and maintain records.
Required Skills
- Proficiency in English and Bahasa Malaysia.
- Excellent communication and customer service skills.
- Basic computer literacy (MS Office, POS systems).
- Ability to work independently and in a team.
- Passion for culture and heritage.
Job Details
Position Summary: The Gallery Assistant is responsible for providing visitors with a welcoming and memorable experience while supporting the daily operations of the Indian Heritage Gallery & Cultural Centre. The role includes visitor services, guided tours, ticketing, safeguarding exhibits, maintaining gallery standards, and assisting with cultural events and educational programmes.
Key Responsibilities:
Visitor Experience:
- Welcome and assist all visitors in a courteous and professional manner.
- Provide information about the Gallery, exhibits, heritage collections, and cultural programmes.
- Conduct guided tours for individuals, schools, tour groups, and VIP guests.
- Ensure visitors comply with gallery rules to protect artefacts and exhibits.
Gallery Operations:
- Open and close the gallery according to standard operating procedures.
- Monitor exhibition areas to ensure the safety and security of artefacts.
- Maintain the cleanliness and presentation of exhibition spaces.
- Report maintenance, security, or safety issues immediately.
Ticketing & Retail:
- Operate the ticketing and Point-of-Sale (POS) system.
- Process admissions, memberships, and souvenir sales.
- Balance daily cash collections and prepare sales reports.
- Assist with inventory management of souvenirs and gallery merchandise.
Events & Programmes:
- Assist in organising exhibitions, cultural events, workshops, lectures, and festivals.
- Prepare event spaces before and after programmes.
- Support visiting dignitaries, sponsors, media representatives, and tour operators.
Collections Support:
- Assist in the installation and removal of exhibitions under supervision.
- Handle artefacts carefully according to established procedures.
- Help maintain records and inventories of exhibits and gallery materials.
Administrative Duties:
- Answer telephone calls, emails, and visitor enquiries.
- Maintain visitor statistics and daily attendance records.
- Assist with bookings for schools, tour groups, and private visits.
- Perform other administrative duties assigned by management.
Skills & Competencies:
- Excellent communication skills in English and Bahasa Malaysia.
- Ability to communicate in Tamil, Mandarin, or other languages is an added advantage.
- Friendly, professional, and customer-oriented.
- Passion for Indian heritage, history, culture, and education.
- Good organisational and time management skills.
- Basic computer literacy (Microsoft Office, email, POS systems).
- Ability to work independently and as part of a team.
Working Conditions:
- Five or six-day work week (as scheduled).
- Must be willing to work weekends, public holidays, and during special events.
- May be required to stand for extended periods and assist in moving exhibition materials.