Customer Service Intern
Job Summary
We are looking for a motivated and customer-oriented Customer Service Executive to join our growing team. In this role, you will be responsible for delivering excellent customer support and ensuring a positive customer experience.
Responsibilities
- Handle customer inquiries via email and live chat
- Resolve customer issues and escalate as needed
- Ensure high service quality and customer satisfaction
- Collaborate with internal teams for issue resolution
Required Skills
- Proficiency in Mandarin and English
- SPM, UEC, or Diploma qualification
- Basic Microsoft Office literacy
- Ability to work rotational shifts
Job Details
Key Responsibilities:
- Handle customer inquiries and requests via email and live chat in a professional manner.
- Provide accurate information and timely assistance to customers.
- Resolve customer issues and escalate cases when necessary.
- Maintain high standards of service quality and customer satisfaction.
- Work closely with internal teams to ensure smooth issue resolution.
- Perform follow-up and administrative tasks related to customer support.
Requirements:
- Minimum SPM, UEC, Diploma, or equivalent qualification.
- Able to communicate effectively in Mandarin and English (spoken and written).
- Fresh graduates are encouraged to apply.
- No prior experience is required as training will be provided.
- Good communication and interpersonal skills.
- Positive attitude, responsible, and willing to learn.
- Able to work in a fast-paced environment.
- Basic computer literacy and familiarity with Microsoft Office applications.
- Willing to work on rotational shifts, including weekends and public holidays when required.