Hostess Full-Time

Salary Package Total fixed monthly package: RM3,100 Basic salary: RM2,300 Fixed allowance: RM500 Meal allowance: RM300 Job Description The Hostess will be responsible for welcoming guests, managing reservations and seating arrangements, and ensuring that every guest receives a warm and well-organised dining experience. The successful candidate will also support the restaurant’s service operations and maintain the presentation standards expected in a fine dining environment. Responsibilities - Welcome and greet all guests professionally upon arrival. - Confirm reservations and record walk-in guests’ dining preferences. - Manage telephone bookings and maintain accurate reservation records. - Escort guests to their reserved or preferred tables and assist with seating. - Ensure the restaurant, tables and service team are ready before opening. - Maintain excellent personal grooming and uniform standards. - Remain attentive to guests’ requests throughout their dining experience. - Check on guests and assist in resolving service concerns where possible. - Escalate complaints or incidents to the supervisor when necessary. - Maintain detailed knowledge of the menu, beverages and daily specials. - Inform guests about available menu items and daily recommendations. - Keep the hostess station, menus and beverage menus clean and organised. - Coordinate with the kitchen, management and service teams to ensure smooth restaurant operations. - Assist with food and beverage service when required. - Ensure tables are cleared quietly and efficiently. - Carry food and beverage trays safely to minimise spills and breakages. - Prepare and complete restaurant dockets accurately. - Inspect the dining and service areas for cleanliness and proper setup. - Assist in guiding service employees on the restaurant’s hostess and guest-service standards. - Help coordinate dining-room activities so guests receive prompt and courteous service. - Follow all health, hygiene, safety and sanitation requirements. - Support improvements to service procedures, operational performance and workplace safety. Requirements - Presentable, well-groomed and professional. - Friendly, courteous and confident when communicating with guests. - Strong customer-service and interpersonal skills. - Able to manage reservations, guest seating and dining preferences accurately. - Attentive, organised and able to remain calm during busy service periods. - Able to coordinate effectively with the kitchen, service team and management. - Willing to assist with food and beverage service when required. - Able to maintain the service and presentation standards of a Japanese fine dining restaurant. - Previous experience as a Hostess, Guest Relations Officer or in a fine dining service role is an advantage. - Willing to work shifts, weekends and public holidays.