Retail Sales & Admin
Job Summary
We are seeking a highly organized Retail Sales & Admin to drive sales and manage backend office operations. The role involves product consultation for 3D printing equipment and overseeing e-commerce fulfillment. You will ensure seamless daily administrative workflows and maintain organized inventory and retail displays.
Responsibilities
- Engage walk-in customers and drive product sales
- Manage POS transactions and daily cash flow
- Maintain inventory records and stock counts
- Coordinate 3D printing service requests
- Oversee e-commerce fulfillment and shipping
Required Skills
- 1-2 years retail and admin experience
- Proficiency in MS Office/Google Workspace
- Retail POS software knowledge
- Strong English and Bahasa Malaysia communication
- Interest in tech and 3D printing hardware
Job Details
Key Responsibilities:
Retail Sales & Customer Consultation:
- Engage walk-in retail customers, understand their project needs, and pitch/recommend appropriate 3D printers, filaments, resin, or spare parts.
- Drive retail conversions by effectively explaining product features, warranties, and bundles.
- Manage daily cash flow, process transactions accurately using the Point of Sale (POS) system, and perform daily retail opening and closing settlements.
Core Administrative & Operational Support:
- Maintain organized digital and physical filing systems for invoices, delivery orders, and receipts.
- Track retail and warehouse inventory levels; perform regular stock counts and flag low-stock items (machines, filaments, parts) to the management team.
- Manage administrative coordination for incoming 3D printing service requests, tracking orders from quotation through to completion and customer collection.
- Ensure the retail, product display shelves, and administrative workspace are immaculate and highly organized.
E-Commerce Backend Management:
- Handle online customer inquiries, pre-sales questions, and chat support across WhatsApp, Shopee, Lazada, and social channels.
- Oversee daily order fulfillment: picking, checking, secure packing, and arranging logistics for online shipments to meet our "Express" delivery standard.
Requirements:
- Experience: Minimum 1 to 2 years of professional experience in a combined Retail Sales and Administrative or E-commerce Ops role.
- Education: SPM, STPM, or Diploma in Business Administration, Marketing, or a related discipline.
- Administrative Skills: Highly organized with solid proficiency in Google Workspace/MS Office (especially Excel/Sheets for inventory tracking) and experience handling retail POS software.
- Language Skills: Strong verbal and written communication skills in English and Bahasa Malaysia. Ability to converse in Mandarin is a significant advantage.
- Tech Interest: A sharp learning curve and a genuine interest in tech, gadgets, or DIY hardware are essential.