Hotel Receptionist
Job Summary
The Hotel Receptionist manages guest check-ins, check-outs, and reservations while ensuring high customer satisfaction. The role requires coordination with housekeeping to maintain room readiness and precise handling of guest payments and records. The candidate must be capable of working in a fast-paced environment with flexible shift availability.
Responsibilities
- Manage guest check-ins and check-outs
- Handle reservations and room assignments
- Resolve guest complaints and inquiries
- Coordinate with housekeeping
- Process payments and maintain records
Required Skills
- Exceptional customer service
- Flexible shift availability
- Ability to work in fast-paced environments
- Strong communication skills
Job Details
Responsibilities:
- Managed guest check-ins and check-outs efficiently.
- Handled reservations and room assignments.
- Responded to guest inquiries and resolved complaints.
- Coordinated with housekeeping to ensure room readiness.
- Processed payments and maintained accurate guest records.
- Delivered exceptional customer service to enhance guest satisfaction.
Requirements:
- Shift work, including nights, weekends, and public holidays.
- Ability to work in a fast-paced environment with frequent guest interaction.