Front Desk Executive
Job Summary
The Front Desk Executive serves as the primary point of contact, managing customer relations and enquiries across various communication channels. This role involves performing cashiering duties, processing payments, and maintaining accurate financial records. Additionally, the position requires overseeing daily operational tasks, stock management, and ensuring the cleanliness of the reception area.
Responsibilities
- Manage customer enquiries and appointments
- Process payments and handle cashiering duties
- Maintain customer records and CRM data
- Monitor inventory and manage stock-takes
- Maintain front desk cleanliness and organization
Required Skills
- Customer service excellence
- Cash handling and basic accounting
- Proficiency in Google Sheets and MS Office
- Strong communication and interpersonal skills
- Attention to detail and multitasking
Job Details
Customer Relations & Front Desk:
- Serve as the first point of contact — welcome and assist all walk-in customers professionally and courteously.
- Handle customer enquiries via walk-in, phone calls, WhatsApp, social media, and other communication channels.
- Schedule and coordinate customer appointments.
- Follow up on customer enquiries, bookings, and service updates.
- Maintain accurate customer records and update the CRM system.
- Coordinate with internal departments to ensure smooth service delivery.
- Conduct customer satisfaction follow-ups after service completion.
- Handle customer feedback, concerns, and complaints professionally and efficiently.
- Support customer retention and relationship-building initiatives.
- Prepare basic administrative reports and customer service documentation.
Cashiering & Operations:
- Accurately process all payment types — cash, credit/debit card, QR code, and online transfers.
- Ensure correct pricing, payment verification, and issue receipts and invoices accordingly.
- Balance and reconcile the cash drawer at end of each working day.
- Conduct weekly stock-takes of front desk and miscellaneous items and maintain the inventory log in Google Sheets.
- Monitor merchandise stock levels and submit daily updates to the Operations & Admin team.
- Adhere to SOPs for cashiering, refunds, and stock recording.
- Maintain cleanliness and organisation of the front desk area (5S Housekeeping standards).
- Ensure proper documentation of all receipts, invoices, and financial records.
Requirements:
- Minimum SPM, Diploma, or equivalent qualification.
- At least 1 year of experience in customer service, front desk, cashiering, or a related role.
- Fresh graduates with strong communication skills and a willingness to learn are encouraged to apply.
- Experience in the automotive industry is an added advantage.
- Basic math skills and comfortable working with Google Sheets and Microsoft Office.
- Strong attention to detail, especially in handling payments and records accurately.
- Excellent interpersonal and communication skills — polite, friendly, and customer-oriented.
- Trustworthy and responsible, particularly in handling cash and payment transactions.
- Able to multitask and work effectively in a fast-paced environment.