Front Desk Officer
Job Summary
The Front Desk Officer handles walk-in warranty customers, parcel packing, and shipment arrangements. They are responsible for receiving and recording courier parcels while maintaining front desk tidiness. The role also involves providing excellent customer service and administrative support.
Responsibilities
- Greet customers and manage front desk operations
- Handle warranty claims, packaging, and shipping
- Process and record incoming courier parcels
- Maintain cleanliness of reception and waiting areas
- Perform general administrative support tasks
Required Skills
- Good typing speed
- Basic computer knowledge
- Excellent communication skills
- Customer service orientation
- Multitasking and prioritization
Job Details
Responsibilities:
- Greet and welcome customers as they arrive at the front desk and direct them to the appropriate department or person.
- Assist customers with warranty claims, including the packaging and shipment of warranty items.
- Receive parcels from couriers and ensure they are properly labelled and directed to the appropriate department or person.
- Identify the source of each parcel and enter the information into our internal system for recording purposes.
- Maintain the tidiness and cleanliness of the front desk area, including the reception area, waiting area, and other public spaces.
- Assist with other administrative tasks as required.
Requirements:
- Fresh graduates are welcome.
- Good typing speed and basic computer knowledge is compulsory.
- Excellent communication and interpersonal skills.
- Customer-focused approach to work.
- Ability to handle multiple tasks and prioritize work effectively.
- Ability to maintain confidentiality and handle sensitive information with discretion.
Work Schedule:
- 5.5 days a week (Monday-Friday 9am – 6pm, Saturday 9am-3pm).
Benefits:
- EPF, SOCSO, EIS Contribution.
- Annual Increment, Performance Bonus, Annual Leave, Medical Leave, Compassionate Leave.
- Medical, Optical, and Dental Benefit.
- Insurance, Laptop provided, Trip Vacation Voucher.
- Anniversary Gift, Birthday Gift, Snacks and Refreshment.
- La Familia Benefit, Staff Discount, Festive Gifts and Celebrations.