Travel Experience Executive
Job Summary
Join the team as a Travel Experience Executive to assist travelers and create memorable journeys. Responsibilities include handling inquiries, managing bookings, and providing support throughout the travel process. You will also have the opportunity to lead overseas tours when required.
Responsibilities
- Handle customer inquiries and bookings
- Provide information on tour packages
- Support customers before and during trips
- Lead overseas tours as tour manager
- Coordinate with internal teams
Required Skills
- Excellent communication skills
- Customer service mindset
- Proficiency in English and Mandarin
- Willingness to travel
Job Details
Responsibilities:
- Handle customer inquiries via phone, email, and in person.
- Assist with bookings, payments, and travel documentation.
- Provide accurate information on tour packages and services.
- Support customers before and during their trips.
- Lead overseas tours as a tour manager when required.
- Coordinate with sales and operations teams.
Requirements:
- Excellent communication and people skills.
- Positive, can-do attitude and service mindset.
- Proficient in English (Mandarin is a plus).
- Willingness to travel and lead group tours.
- Customer service or travel experience is an advantage.