Business Development Representative
Job Summary
We are seeking an entrepreneurial Business Development & Venture Operator to drive our new AI Appointment System from 0 to 1. You will work directly with the CEO to run customer discovery, secure pilot partners, and bridge the gap between user feedback and product development. This role is crucial for refining our MVP and establishing our Go-To-Market strategy within the automotive and wellness industries.
Responsibilities
- Conduct market validation and customer discovery interviews.
- Drive pilot merchant acquisition and manage account lifecycles.
- Translate user feedback into technical product requirements.
- Bridge communication between pilot users and the engineering team.
Required Skills
- 3+ years in B2B business development or SaaS sales.
- Strong technical literacy (APIs, user flows, product specs).
- Proven "0-to-1" startup mindset.
- Multilingual (English, Bahasa Malaysia, or Mandarin preferred).
- Data-oriented with strong organizational skills.
Job Details
Role Overview
We are seeking an entrepreneurial, high-growth Business Development & Venture Operator to work directly alongside the CEO to drive our new AI Appointment System from 0 to 1. Our Minimum Viable Product (MVP) is an intelligent booking and scheduling assistant designed to solve the problem of missed front-desk operations. You will be the front-line executioner—running ground-level customer discovery, building corporate credibility, securing pioneer pilot partners, and directly collaborating with our internal product and engineering teams.
Key Responsibilities
1. Market Validation & Customer Discovery
- Conduct structured discovery interviews and field visits with local automotive workshops and wellness salon operators to map out booking workflows and bottlenecks.
- Gather user feedback to help the CEO refine product positioning, core value propositions, and subscription pricing models.
- Document successful approach strategies, objection-handling techniques, and buyer personas to establish our initial Go-To-Market (GTM) playbook.
2. Pilot Acquisition & Relationship Management
- Collaborate with the CEO to drive local merchant acquisition strategy and lead discovery meetings.
- Use operational success and high-uptime track records to establish immediate credibility with prospective partners.
- Own the end-to-end lifecycle of pioneer pilot accounts, from technical onboarding to tracking daily AI booking data.
3. Product-to-Market Bridge (Tech Liaison)
- Act as the communication bridge between pilot users and the internal technical team.
- Translate unstructured user feedback, edge cases, and feature requests into structured product requirements and user stories.
- Coordinate with the product team to monitor the delivery timeline of critical features and UI updates.
Requirements & Qualifications
- Experience: 3+ years in B2B business development, technical account management, SaaS sales, or product-adjacent roles within the tech or startup ecosystem.
- The "0-to-1" Mindset: A proactive self-starter who thrives on ambiguity and enjoys finding product-market fit.
- Technical & Product Literacy: Ability to liaise with developers, understand digital user flows, software integration/APIs, and define clear product specifications.
- Local Market Acumen: Exceptional communication skills across diverse business profiles. Multilingual capability (English, Bahasa Malaysia, or Mandarin) is an advantage.
- Execution Style: Highly organized, process-driven, and data-oriented.