E-Commerce Operations Intern

Key Responsibilities: Marketplace Operations - Assist in managing product listings, pricing, and stock levels on Shopee, Lazada, and TikTok Shop - Update product information, descriptions, and images across client stores - Monitor order status and coordinate with fulfilment teams to ensure timely processing - Support inventory checks and flag stock discrepancies Campaign Support - Assist in setting up promotional campaigns including Payday Sales, Mega Campaigns, and seasonal promotions - Help prepare campaign assets such as vouchers, bundles, and promotional pricing - Ensure campaign readiness across listings, stock, visuals, and pricing Reporting & Analysis - Track daily sales data and prepare basic performance reports - Monitor competitor activity including pricing, promotions, and product assortment - Compile data into spreadsheets for account managers Client & Team Coordination - Handle basic client queries and coordinate with internal teams to resolve issues - Support documentation and data entry tasks - Assist account managers with ad-hoc operational tasks Requirements Must-Have - Currently pursuing or recently completed a Diploma or Bachelor's degree in Business, Marketing, E-Commerce, Digital Marketing, or a related field - Interest in e-commerce and online marketplace operations - Basic proficiency in Microsoft Excel or Google Sheets - Detail-oriented and organised - Good communication skills in English and Bahasa Malaysia - Ability to work in a fast-paced environment and manage multiple tasks Nice-to-Have - Familiarity with Shopee, Lazada, and TikTok Shop as a user - Prior internship or experience in e-commerce, retail, or digital marketing - Basic knowledge of marketplace seller centres - Proficiency in Mandarin is a plus for client communication