Customer Service Executive
Job Summary
The Customer Service Executive will manage customer inquiries and provide professional support throughout the order lifecycle. The role involves coordinating order processing, tracking cargo, and maintaining accurate documentation. Success in this position requires strong collaboration with internal sales, production, and logistics teams.
Responsibilities
- Handle customer inquiries
- Coordinate order processing and cargo tracking
- Manage project documentation
- Collaborate with internal and external teams
Required Skills
- Fluent in Chinese and English
- Microsoft Office proficiency
- Strong communication skills
- Manufacturing or trade experience
Job Details
Responsibilities:
- Assist in handling customer inquiries and provide timely and professional customer service support.
- Coordinate order processing, cargo tracking, and the preparation and management of related documents.
- Maintain close communication and collaboration with internal and external teams such as sales, production, and logistics.
- Maintain accurate customer information and follow up on ongoing project progress to ensure smooth order delivery and execution.
Requirements:
- Excellent communication and coordination skills, fluent in spoken and written Chinese and English.
- Proficient in Microsoft Office software, able to quickly learn and master the company's internal systems.
- Meticulous, responsible, and capable of working independently.
- Customer-oriented mindset, able to understand the urgency of customer needs and proactively respond.
- Prior experience in manufacturing or international trade is preferred.