Customer Service Executive
Job Summary
The Customer Service Executive will manage inbound customer inquiries and resolve complaints effectively. The role involves identifying up-selling or cross-selling opportunities to optimize customer interactions. You will be responsible for maintaining accurate data records and proposing process improvements to enhance service productivity.
Responsibilities
- Handle and resolve customer inquiries and complaints
- Identify up-selling and cross-selling opportunities
- Maintain accurate customer data and confidentiality
- Propose and participate in process improvements
Required Skills
- 1-2 years customer service experience
- Proficiency in English and Bahasa Melayu
- Computer literacy
- Availability for rotational shifts
Job Details
Employment Type: 24 Months Renewable Contract (based on performance)
Intake: July 2026
Compensation & Benefits:
- Basic Salary: RM 2,500 - 3,400
- Shift Allowances: RM 5/day (Morning), RM 15/day (Afternoon)
- Language Allowance: RM 350 (If applicable)
- Overtime Benefits
- Paid Training
- Medical Claim
- Annual Leave
- Hospitalization Leave
- Medical Leave
- Statutory Contribution (EPF/SOCSO/EIS)
Job Description:
- Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems to the satisfaction of the customer.
- Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact.
- Schedule, assign or act on any required customer follow-up in accordance with the guidelines.
- Maximize opportunities to up-sell or cross-sell company products and services in accordance with guidelines given.
- Initiate or propose work process improvements and participate in any service initiatives for increased effectiveness and productivity.
- Maintain confidentiality and integrity on the organization’s customers data.
Requirements:
- SPM, Diploma or Bachelor Degree in any field.
- Minimum 1-2 years of customer service experience is required.
- Excellent communication skills in English and Bahasa Melayu, both written and spoken.
- Customer oriented with good listening skills, and computer literate.
- Must be able to work on rotational shifts, including weekends and Public Holidays.
- Fully vaccinated with Covid-19 Vaccination.