Roastery Sales Coordinator
Job Summary
The Roastery Sales Coordinator supports the wholesale team by managing order processing, inventory monitoring, and delivery logistics. This role requires a balance of administrative precision in handling invoices and DOs alongside hands-on operational support. The successful candidate will ensure client satisfaction by coordinating timely deliveries and assisting with on-site client visits.
Responsibilities
- Manage wholesale sales orders and documentation
- Coordinate logistics, deliveries, and courier dispatch
- Perform hands-on deliveries for urgent orders
- Assist with client communication and sales support
- Support roastery operations and packaging
Required Skills
- Strong organizational and administrative skills
- Proficiency in Microsoft Office and Google Workspace
- Excellent verbal and written communication
- Reliable personal transportation
- Attention to detail and problem-solving ability
Job Details
Responsibilities
Sales Order Coordination
- Work closely with the roastery sales team to manage incoming orders from cafe and restaurant partners.
- Prepare Delivery Orders (DOs) and Invoices with high accuracy.
- Track and organize order records so the team stays aligned.
- Monitor inventory levels to ensure orders can be fulfilled smoothly.
Logistics & Delivery Coordination
- Coordinate delivery schedules to ensure coffee reaches our wholesale partners on time.
- Arrange logistics and dispatch for daily orders (including third-party couriers such as Lalamove).
- Carry out deliveries personally when required, especially for urgent orders or key accounts.
- Must have own transportation and be willing to support deliveries independently when needed.
Sales & Client Support
- Prepare coffee samples, documents, and materials for sales meetings and coffee tastings.
- Assist the sales team in ensuring client requests and order updates are handled promptly.
- Manage roastery communication channels and respond to messages in a clear, warm, and professional manner.
Roastery Operations Support
- Support the roastery team with packaging and dispatch when needed.
- Maintain an organized and efficient workspace to keep operations running smoothly.
Perks & Benefits
- 12 days annual leave.
- RM40 daily meal allowance.
- EPF & SOCSO contributions.
- Coffee training for all staff.
- Career growth opportunities.
- Salary reviews twice a year.
- Insurance & health benefits (after 12 months).
- Staff discounts on food & merchandise.
Requirements
- Strong organizational and time management skills with the ability to handle multiple tasks accurately.
- Comfortable with administrative accuracy, specifically preparing Delivery Orders (DOs), invoices, and maintaining organized records.
- Good written and verbal communication skills, especially when communicating with clients and internal teams.
- Friendly, professional, and approachable in all communications.
- Proficient in basic office tools (Google Workspace, Microsoft Office, spreadsheets, etc.).
- Able to work in a fast-paced environment while maintaining high attention to detail.
- A "team-first" attitude: Willing to support logistics coordination, packaging, and personally carry out deliveries when needed.
- Willingness to learn the technical side: Assist the sales team in building client relationships and supporting "coffee dial-ins".
- Reliable personal transportation is a must for independent deliveries and site visits.
- An interest in coffee or the specialty coffee industry is a plus!