Chinese Partner Specialist

Job Title: Partner Specialist - Chinese Speaking Location: KL Eco City (Hybrid after confirmation) Reporting To: Country Manager, China Working Hours: Mon – Fri, 2pm - 11pm About the Role: We are seeking a relationship-driven and detail-oriented Partners Specialist (Chinese Speaking) to provide exceptional B2B support to our partners in the Chinese market. This role is responsible for managing the end-to-end partner onboarding process, efficiently handling daily operations such as rebate adjustments and system synchronizations, and ensuring a seamless partnership experience while adhering to internal operational policies and ethical standards. Responsibilities: - Partner Onboarding & Configuration: Receive and review IB applications, verify eligibility, configure IB groups in the system, and educate partners on account procedures (deposits, withdrawals, platforms). - Daily Operations & Troubleshooting: Handle day-to-day operations including system connections, rebate adjustments, and commission payments. - System Administration: Update and synchronize IB settings, group changes, and client claims across core platforms including Salesforce, Client Portal, and MT4/MT5 Manager. - Cross-Department Coordination: Work closely with the Partner/Account Manager team and Payments team to coordinate account activations, investigate rebate discrepancies, and process client transfers. - Relationship Management: Maintain strong relationships with partners through proactive support (phone, live chat, email), answering general inquiries, following up on funding requests, and ensuring high ethical standards are met. Requirements: - Native Chinese and Fluent English (Verbal and Written) will be compulsory. - Experience in Customer Service, Partner Support, or People Operations role. - Knowledge of the FX/CFD industries will be an added advantage. - Computer literacy with excellent working knowledge of Microsoft Office applications and Google Workspace. - Strong negotiation skills with a driven and results-oriented mindset. - Highly motivated with a strong willingness to learn and develop new skills. - A team player with excellent communication and interpersonal skills. - Attention to detail and a high level of accuracy in daily operations. Benefits: - Fully claimable parking - Weekly office lunch - Employee engagement activities - Birthday leave - Learning & development opportunities - Multicultural work environment - Medical support & wellness membership What to Expect: - First Round: A deep dive into your background with our Talent Acquisition Specialist. - Second Round: A culture and values fit discussion with our Country Manager.