Key Account Associate

Key Responsibilities: - Act as the primary point of contact for assigned clients, addressing inquiries, concerns, and operational requests. - Execute account management strategies to ensure client satisfaction, retention, and long-term loyalty. - Identify upselling and cross-selling opportunities to maximize revenue within existing accounts. - Participate in business reviews and client meetings to understand evolving needs and expectations. - Conduct market research and competitor analysis to identify potential clients, partners, and industry trends. - Lead outreach efforts to initiate conversations and build relationships with prospects and partners. - Develop partnership proposals, pitch materials, and presentations tailored to client needs. - Negotiate agreements that align with company objectives and foster long-term, mutually beneficial relationships. - Maintain and update account records, tracking interactions, feedback, agreements, and service performance. - Prepare reports, business proposals, and presentations for internal and client-facing meetings. - Contribute to process improvements across account management and business development workflows. Requirements Qualifications: - Strong communication and relationship-building skills. - Proficiency in Microsoft Office (Excel & PowerPoint). - Analytical and problem-solving mindset with strong attention to detail. - Ability to manage multiple tasks in a fast-paced environment. - Fluent in English and Malay, with excellent written and verbal communication skills.