Operation Support Manager
Job Summary
We are seeking a proactive and detail-oriented Operation Support Manager (OSM) to support retail operations through effective workforce planning, recruitment management, and payroll verification. This role ensures smooth store operations, manpower optimization, and strict adherence to company policies. You will work closely with store management to resolve operational issues and maintain service standards.
Responsibilities
- Manage store manpower planning and recruitment
- Oversee attendance, scheduling, and payroll verification
- Conduct store visits to ensure operational compliance
- Prepare manpower and operational reports
Required Skills
- 2-5 years of retail operations/HR experience
- Proficiency in Microsoft Excel
- Strong planning and coordination abilities
- Analytical and problem-solving skills
Job Details
Responsibilities:
Workforce Planning & Recruitment
- Manage manpower planning and monitor staffing requirements across assigned stores.
- Maintain vacancy tracking and recruitment progress reports.
- Coordinate recruitment activities including candidate screening, documentation verification, and hiring administration.
- Develop and publish job advertisements through various recruitment channels.
- Build and maintain a talent pipeline to support future staffing needs.
Attendance, Scheduling & Payroll Support
- Monitor and verify employee attendance records and attendance adjustments.
- Ensure attendance data accuracy and compliance with company policies.
- Review and approve store work schedules and overtime planning.
- Verify payroll-related attendance information and support payroll processing.
- Investigate attendance discrepancies and process back-pay applications when required.
Operational Support & Compliance
- Conduct regular store visits to review operational performance and manpower status.
- Ensure compliance with company SOPs, hygiene standards, and staff grooming requirements.
- Support Store Managers in resolving workforce and operational issues.
- Monitor and report manpower movements, vacancies, and resignation updates.
- Manage hostel inspections, maintenance, and compliance matters.
Reporting & Stakeholder Coordination
- Prepare manpower, recruitment, and operational reports for management review.
- Participate in management and operational meetings to provide workforce updates.
- Coordinate employee transfers, training nominations, and related documentation.
- Collaborate with Store Managers, Area Manager, and support functions to ensure operational efficiency.
Requirements:
- Minimum 2–5 years of experience in Retail Operations, Human Resources, Workforce Management, or related fields.
- Experience in recruitment, attendance management, and manpower scheduling will be an added advantage.
- Strong in planning and coordination skills.
- Excellent communication and interpersonal abilities.
- Good in analytical and problem-solving skills.
- Proficient in Microsoft Office applications, particularly Microsoft Excel.
- Ability to manage multiple priorities and work under tight deadlines.
- Familiarity with HRIS, attendance management, and workforce management systems.
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development