Customer Service Executive
Job Summary
The Customer Service Executive in the Marketing Department is responsible for managing leadframe sales and ensuring high-quality customer service. The role involves coordinating with internal departments and customers to meet sales targets and optimize production capacity. Additionally, the candidate will lead sales staff and manage inventory control to minimize losses.
Responsibilities
- Manage Leadframe sales and customer services
- Coordinate between customers and internal departments
- Monitor sales targets and production capacity
- Oversee inventory control and reduce losses
- Prepare operation reports and SOPs
Required Skills
- Bachelor’s Degree in Business, Marketing, or Social Science
- Strong communication and interpersonal skills
- Teamwork capability
- Ability to manage forwarders and quotations
- Fresh graduates are welcome
Job Details
Job Responsibilities
- Responsible for Leadframe Sales & Customer Services Section.
- To coordinate with customers and AP marketing staff timely.
- To meet sales target and to work with production and other functional departments to ensure that capacity are maximize.
- To achieve lost minimization through inventory control.
- Responsible for leading the sales & customer service staffs towards the direction set by the management.
- To achieve good customer services through customer visit, on time delivery and maintaining good quality coordination with QC on customer complaints.
- Forwarder management and negotiate on quotation if necessary.
Job Requirements
- Bachelor’s Degree in Business Administration, Social Science, Marketing & Sales or equivalent.
- Fresh graduates are encouraged to apply.
- Good communication and interpersonal skills.
- Willing to work as a team.
Additional Duties
- Authorize all routing sales invoices including billing invoices to customers.
- Coordinate and liase with other functional departments in new production preparation / product transfer.
- Provide timely feedback to other departments on sales trend, aging tools and inventory to be obsolete.
- Review of non-moving inventory monthly.
- Prepare Monthly Operation Report.
- Prepare Standard Operation Procedure (SOP).
- OTD monitoring.
- New FAI follow-up / Item code requisition.
- End of Tool alert phased out, refurbishment or new back-up to customers.
- Consignment sales report to specific customers.
- Additional job allocation subject to market candidate.