Director Food and Beverage
Job Summary
The Director of Food and Beverage will manage daily outlet operations to ensure high service standards and venue presentation. This role involves leading and coaching teams, overseeing financial performance, and coordinating with marketing for promotions. The position requires a strategic leader with extensive experience in upscale or fine dining environments to drive profitability and operational excellence.
Responsibilities
- Manage daily outlet operations and service standards
- Recruit, train, and lead outlet teams
- Oversee financial performance, sales, and costs
- Ensure regulatory and safety compliance
- Coordinate promotions and events with marketing
Required Skills
- 5+ years F&B management experience
- Upscale/fine dining background
- Strong leadership and team development
- Strategic planning and data-driven decision making
- Excellent communication and conflict resolution
Job Details
Responsibilities:
- Manage daily outlet operations to ensure smooth service, brand standards, and venue presentation.
- Oversee opening and closing procedures, including safety checks and cash handling.
- Recruit, train, coach, and manage outlet teams; plan shifts and manpower deployment.
- Monitor sales, labour costs, and operating expenses; provide performance updates to management.
- Work with marketing teams to execute promotions, campaigns, and events.
- Handle guest feedback and complaints professionally to maintain high service standards.
- Ensure all licenses, hygiene, safety, and regulatory requirements are fully complied with.
- Liaise with vendors, suppliers, landlords, and authorities to support operations.
- Support menu quality, consistency, and new outlet setup when required.
- Perform ad-hoc duties as assigned by the General Manager.
Requirements:
- Diploma or Bachelor's Degree in Business Administration, Hospitality Management, or a related field.
- Able to speak in English, Bahasa Malaysia.
- Minimum 5 years of experience in a managerial role within the F&B industry, in an upscale, themed fine dining environment.
- Proven experience in food and beverage industry particularly fine dining.
- Strong strategic planning skills with the ability to make proactive, data-driven decisions to improve operations and guest satisfaction.
- Excellent leadership, delegation, and team development capabilities to foster a high-performance, service-oriented culture.
- Exceptional communication, interpersonal, and conflict-resolution skills to manage staff and guest relations effectively.
- Demonstrated ability to monitor financial performance, control costs, and drive profitability.
- High level of professional integrity and attention to detail, with a commitment to maintaining brand standards in ambiance, service, and compliance.
- Self-motivated, adaptable, and results-driven with a positive and professional attitude.
- Able to work independently while leading a diverse team in a fast-paced, dynamic outlet environment.