Customer Service Representative
Job Summary
AutoDetailer Studio is looking for a customer-focused individual to manage service bookings and vehicle check-ins. You will act as the primary point of contact for clients, ensuring a premium service experience from drop-off to delivery. The role involves coordinating with operations to track progress and maintaining high standards of customer satisfaction.
Responsibilities
- Manage customer enquiries and service bookings
- Guide customers through the end-to-end service process
- Prepare service quotations and invoices
- Coordinate service progress with the Operations Team
Required Skills
- Strong communication and interpersonal skills
- Proficiency in English, Mandarin, and BM
- Experience in customer service or service advisor roles
- Proficiency with Google Workspace and CRM systems
Job Details
Responsibilities:
- Respond to customer enquiries and assist with service bookings
- Listen to customer needs, identify pain points, and recommend suitable services
- Guide customers through the service process from drop-off to delivery
- Manage vehicle check-ins and ensure clear service understanding
- Liaise with the Operations Team to track progress and provide timely updates
- Prepare quotations, invoices, and service-related documents
- Follow up after service to ensure satisfaction and gather feedback
Requirements:
- A customer-first mindset with a problem-solving approach
- Organised, detail-oriented, and reliable
- Strong communication and interpersonal skills
- Relevant background in the automotive industry (strongly preferred)
- Proficiency in English, Mandarin (preferred) and BM
- Experience in customer service or service advisor roles
- Tech-savvy and comfortable using Google Workspace and CRM systems
- Have a passion for cars and delivering premium customer experiences