Intern Front Office Assistant
Job Summary
The Front Office Assistant intern will manage guest folios, handle payments, and provide professional customer service. The role involves processing guest arrivals and departures, maintaining accurate PMS data, and addressing guest inquiries. You will also coordinate with internal departments to ensure a high standard of service and operational efficiency.
Responsibilities
- Process guest folios and payments
- Handle guest inquiries and service requests
- Maintain accurate PMS data entry
- Execute check-in and check-out procedures
- Coordinate with internal departments
Required Skills
- Hospitality Management certification
- Fluent English (Mandarin is a plus)
- Strong communication & problem-solving
- Shift work availability
- PMS software familiarity
Job Details
Responsibilities:
- Process guest folios, collect payment and manage cash handling responsibilities.
- Print updated in-house, arrival, departure, and room status reports as and when required.
- Check all unresolved departures and review service requests for arrivals.
- Handle guest requests and concerns promptly and with courtesy.
- Assist guests with inquiries regarding hotel facilities, local entertainment, and transportation.
- Maintain efficient information flow with guests and internal departments.
- Ensure data entry in PMS is accurate, including guest profiles, room rates, and billing.
- Manage cash float according to company policies.
- Perform courtesy calls to ensure guest satisfaction.
- Prepare check-out folios and ensure all bills are settled accurately.
- Complete and file guest feedback forms.
Requirements:
- Certificate or Diploma in Hospitality Management or equivalent.
- Good command of spoken and written English is a MUST.
- Ability to communicate in Mandarin is an added advantage.
- Strong communication, interpersonal, and problem-solving skills.
- Results-oriented with effective time management skills.
- Able to work independently, systematically, and as a team player.
- Ability to prioritize workload, meet deadlines, and work on shifts, weekends, and public holidays.
- Minimum 1 year of relevant front office, reservation, or OTA experience.
- Local candidates only.
- Ability to work night shifts.