Internship IS Intern
Job Summary
The IS Intern will provide technical support and assistance to end-users for workstations, laptops, and mobile devices. Responsibilities include troubleshooting networking equipment, managing Office 365 accounts, and maintaining the Spiceworks Helpdesk system. The role requires a candidate pursuing a Diploma or Degree in Computer Science or IT.
Responsibilities
- Provide technical support for end-user devices
- Troubleshoot printers, servers, and network equipment
- Manage Office 365 accounts and monthly housekeeping
- Administer Spiceworks Helpdesk and inventory systems
Required Skills
- Diploma/Degree in CS or IT
- Proficiency in Malay and English
- Windows 10 management
- Network switching experience
- Microsoft Office proficiency
Job Details
Key Responsibilities:
- Provide technical support and assistance to end-users on workstations, laptops, and mobile devices.
- Troubleshoot issues related to printers, servers, NAS, routers, and switches.
- Manage and administer the Office 365 company account, including support, installation, managing the Outlook account for users, and performing monthly housekeeping.
- Plan, configure, and maintain networking equipment, including experience with configuring switches and AP.
- Manage and configure Spiceworks Helpdesk and Inventory Monitoring system, including automation of ticketing and user portal, monitoring tickets and inventory, generating reports, troubleshooting, and providing user support.
Requirements:
- Diploma / Degree in Computer Science / IT / other relevance principle.
- Good written and verbal for Malay and English language.
- Experience in managing Windows 10.
- Experience in network switching.
- Experience in Microsoft Office.