Outlet Service Crew

Job Description - Outlet Service Crew for IOI City Mall • Prepare and serve beverages, desserts, and snacks according to company SOP and quality standards. • Welcome customers warmly and provide friendly, professional service. • Take customer orders accurately and process payments through the POS system. • Maintain cleanliness and hygiene of the workstation, counter, equipment, and dining area at all times. • Ensure product consistency, quality, presentation, and proper portioning. • Assist in stock replenishment, inventory checks, and daily opening and closing duties. • Handle customer enquiries, feedback, and complaints politely and professionally. • Anticipate customer needs and provide assistance to enhance the customer experience. • Comply with all safety, food handling, and hygiene standards. • Support teammates and contribute to smooth outlet operations during busy periods. • Promote company products, promotions, and brand values to customers. • Perform any other duties assigned by the Outlet Supervisor or Management. Requirements: • Friendly and customer-focused attitude. • Good communication and teamwork skills. • Able to provide excellent customer service and handle feedback professionally. • Attention to detail, accuracy, and product quality. • Able to work efficiently in a fast-paced environment. • Positive attitude and willingness to learn. • Able to anticipate customer needs and take initiative. • Responsible, reliable, and punctual. • Basic understanding of food hygiene and safety practices. • Comfortable with cashiering and basic cash handling. • Able to work on shifts, weekends, and public holidays. Benefits: • EPF, Socso, EIS • Medical • Training Provided • Annual Leave • Incentive • Overtime