Spa Manager

### Key Responsibilities **Spa Operations Management** - Oversee daily spa operations and ensure smooth service delivery. - Ensure all treatments, facilities, and guest experiences meet Luxis service standards. - Handle guest feedback, concerns, and service recovery professionally. - Maintain cleanliness, hygiene, and compliance with health and safety requirements. **Spa Package Development & Revenue Management** - Design, curate, and improve spa treatment packages and promotional offerings. - Conduct menu engineering and pricing analysis to maximize profitability. - Monitor sales performance and recommend strategies to increase revenue. - Work closely with management to develop seasonal and premium member-exclusive packages. **Costing & Financial Control** - Prepare treatment costing and product usage analysis. - Monitor operational expenses and identify cost-saving opportunities. - Manage departmental budgets and maintain targeted profit margins. - Produce monthly reports on revenue, expenses, package performance, and profitability. **Inventory & Procurement Management** - Manage inventory levels for treatment products, retail products, linens, and spa supplies. - Conduct regular stock counts and inventory audits. - Coordinate purchasing and supplier relationships. - Ensure sufficient stock availability while minimizing wastage and overstocking. **Appointment & Reservation Management** - Oversee appointment scheduling and therapist allocation. - Optimize treatment room utilization and daily therapist productivity. - Manage booking systems, member reservations, and guest requests. - Ensure efficient handling of cancellations, rescheduling, and special arrangements. **Therapist Training & Team Development** - Recruit, train, and develop spa therapists and support staff. - Conduct regular skills assessments and service quality evaluations. - Develop treatment SOPs, service standards, and operational guidelines. - Lead ongoing training programs focusing on treatment excellence, guest engagement, and upselling techniques. - Foster a positive, professional, and high-performance work culture. **Administrative & Reporting Duties** - Prepare operational reports, inventory reports, and financial summaries. - Maintain treatment records and operational documentation. - Monitor guest satisfaction metrics and implement improvement initiatives. - Collaborate with management on business planning and growth strategies. **Employee Benefits** - EPF, SOCSO & EIS - Staff Meals Provided - Uniform Provided - Performance Bonus & Career Growth Opportunities - Professional Training & Development Programs - Opportunity to work within a luxury private members club environment **Additional Requirements** - The Spa Manager may be required to travel for company events, training programs, supplier visits, business development activities, or any other duties as assigned by Management from time to time. **Requirements** - Minimum 2 years experience in spa, wellness, hospitality, or luxury service management. - Strong understanding of spa operations, treatments, and wellness services. - Experience in costing, inventory control, and revenue management. - Excellent leadership and staff development skills. - Strong organizational and appointment scheduling abilities. - Proficient in Microsoft Office and reservation management systems. - Excellent communication and interpersonal skills. - Ability to work flexible hours, including weekends and public holidays when required.