Branch Manager

Key Responsibilities: - Manage the daily operations of the branch and ensure smooth outlet performance - Lead, guide, and motivate the branch team to achieve monthly sales targets - Monitor team performance, service quality, attendance, and work discipline - Ensure customers receive professional service and a positive experience - Oversee customer follow-up, appointment management, repeat visits, and customer retention - Handle customer feedback, complaints, and service recovery professionally - Train and coach team members in service standards, sales skills, and daily workflow - Monitor branch sales performance, conversion, customer satisfaction, and team KPIs - Prepare and report branch performance updates to the management team - Support company campaigns, promotions, and branch growth strategies - Maintain a clean, professional, and well-organized branch environment Requirements: - Experience in beauty, skincare, aesthetic, wellness, or service industry management is preferred - Previous experience as a Branch Manager, Outlet Manager, Beauty Consultant, Senior Beautician, or Team Leader will be an advantage - Strong leadership, communication, and problem-solving skills - Able to lead a team and drive sales performance - Target-driven, responsible, and able to work under pressure - Good understanding of customer service, sales conversion, and team management - Able to work on shift schedule and follow branch operation requirements