Floor Manager
Job Summary
We are looking for a high-performing and experienced Floor Manager to lead our front-of-house team at a trendy restaurant in The Campus Ampang. The role involves overseeing daily operations, ensuring exceptional guest experiences, and maintaining high service standards. Successful candidates will benefit from an attractive salary package and an excellent work-life balance with a 9:00 PM finish.
Responsibilities
- Oversee daily floor operations and supervise FOH staff.
- Manage guest reservations and ensure service satisfaction.
- Train and mentor junior team members.
- Maintain cleanliness and hygiene compliance.
- Collaborate with management to achieve sales targets.
Required Skills
- 2-3 years F&B management experience
- Leadership and communication skills
- Problem-solving under pressure
- Fluent in English and Bahasa Malaysia
- Mandarin/Cantonese proficiency (preferred)
Job Details
Key Responsibilities:
- Floor Leadership: Oversee daily floor operations, supervise FOH staff (servers, cashiers, hosts), and ensure strict adherence to service standards.
- Guest Experience: Greet guests, manage reservations/seating effectively, and handle customer feedback professionally to ensure maximum satisfaction.
- Staff Training & Motivation: Train and mentor junior staff to improve service efficiency, upsell menu items, and maintain a positive team culture.
- Quality & Hygiene Control: Ensure the dining area, cutlery, and service stations are impeccably clean and compliant with safety/hygiene regulations.
- Sales & Communication: Collaborate with the Kitchen Manager and Management to achieve daily sales targets and report operational updates.
Requirements:
- Minimum 2-3 years of solid experience as a Floor Manager, Captain, or Supervisor in a premium cafe, casual dining, or high-volume F&B environment.
- Strong leadership abilities with excellent communication and interpersonal skills.
- Problem-solving mindset with the ability to handle peak-hour rush calmly and professionally.
- Language: Fluent in English and Bahasa Malaysia (Ability to converse with a diverse/premium clientele in Ampang).
Preferred Qualifications:
- Conversant in Mandarin/Cantonese is a strong advantage.
- Experience in opening a new restaurant outlet or managing high-end/trendy hospitality brands.
- Immediate availability or short notice period.
Working Hours & Benefits:
- 6-Day Work Week (11:00 AM – 9:00 PM).
- 2-Hour Break Time provided daily (Actual working hours: 8 hours/day).
- Staff Meals & Uniform provided, Medical Benefits, Clear Career Progression.