Marketing Post Sales Executive
Job Summary
You will be responsible for delivering excellent post-transaction support and building long-term relationships with our valued customers. This role involves coordinating loan settlements, managing operational audits, and executing proactive customer engagement initiatives. You will work in a collaborative environment to improve client satisfaction and support the company's marketing and retention efforts.
Responsibilities
- Coordinate and facilitate loan settlement processes.
- Perform routine internal operational audits.
- Execute post-sales outreach and marketing initiatives.
- Gather and analyze customer feedback.
- Maintain accurate client records in the database.
Required Skills
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Strong written and verbal communication skills.
- Experience in customer service or sales administration.
- Attention to detail and accuracy.
- Ability to learn new systems and processes quickly.
Job Details
Responsibilities
Loan Settlement & Operations Support
- Coordinate and facilitate the loan settlement process to help our clients complete their transactions smoothly and with confidence.
- Perform routine internal audits on operational files and documents, ensuring all records remain compliant with company standards.
After-Sales Engagement & Marketing Support
- Run post-sales outreach initiatives including follow-up communications, festive wishes, and periodic newsletters, allowing us to keep our brand top of mind.
- Gather customer feedback during follow-ups to help our team continuously improve service delivery and product offerings.
- Maintain clean and organized client records in our database so that we can collectively launch targeted marketing and retention campaigns.
Requirements
Qualifications & Experience
- Malaysian citizen.
- Diploma or Bachelor's Degree, preferably in Marketing, Business Administration, or a related field.
- Minimum 1 to 2 years of working experience in customer service, sales administration, or marketing support. Fresh graduates who are motivated and eager to learn are highly encouraged to apply.
Hard Skills & Knowledge
- Solid proficiency in Microsoft Office applications, especially Microsoft Excel, Word, and Outlook, to manage database entries and administrative records smoothly.
- Basic understanding of digital communication tools, email newsletter formats, and client tracking systems.
Soft Skills & Qualities
- Strong written and verbal communication skills, with a warm, conversational, and highly reassuring style when speaking to customers.
- Proactive, enthusiastic, and eager to learn new systems and operational processes quickly.
- Exceptional team player who collaborates naturally with peers to support overall business targets.
- Dependable and highly detail-oriented, taking pride in keeping customer records and audits fully accurate.
Compensation & Benefits
- Basic Salary: RM2,800 to RM3,200 per month (negotiable based on experience).
- Enjoy a highly collaborative, energetic, and supportive team workspace.
- Comprehensive training and structured mentorship to support your career growth.