Junior System Engineer
Job Summary
As a System Engineer, you will be part of a support team working on a 24/7 shift rotation to ensure systems and networks run smoothly. You will provide both internal and external technical support while assisting senior staff with operational tasks and project implementation. This role requires excellent communication skills and a customer-focused mindset to handle technical issues professionally.
Responsibilities
- Monitor and maintain network/system performance
- Provide 24/7 technical support via various channels
- Assist in system backups, maintenance, and health checks
- Collaborate with development and routing teams
Required Skills
- Basic Linux knowledge
- PHP and Java exposure
- Problem-solving capabilities
- Strong English communication skills
- Ability to work shift rotations
Job Details
Key Responsibilities:
Operations:
- Monitor and ensure the network runs at optimal performance.
- Support daily system operations and standby duties.
- Assist Senior System Engineers with weekly and monthly reports.
- Support network implementation projects.
- Work closely with the development and routing teams.
- Communicate directly with customers to resolve issues and improve satisfaction.
Customer & Support:
- Provide support via email, phone, online tools, and video calls.
- Handle customer issues professionally and promptly.
- Build and maintain good relationships with customers.
System & Platform Management:
- Maintain systems and platforms according to company procedures.
- Ensure systems meet service level expectations.
- Follow escalation procedures when issues arise.
- Perform system backup, maintenance, monitoring, and health checks.
- Provide solutions or suggestions to senior engineers or management when needed.
Requirements:
Education:
- SPM / O-Level / STPM / A-Level / Diploma / Advanced Diploma / Degree
- Field of study: Computer Science, Information Technology, Computer Engineering, Telecommunication, or related fields.
Experience:
- Minimum 1 year of relevant working experience.
- Junior Executive / Fresh Graduates are welcome to apply.
- Experience in the telecommunication industry is an added advantage.
Technical Skills:
- Basic knowledge of Linux.
- Experience or exposure to PHP and Java.
- Strong problem-solving and communication skills.
Soft Skills:
- Good verbal and written communication in English.
- Proper phone, online, and email etiquette.
- Ability to multitask and work under pressure.
- Willing to work in shifts.
- Team player with a positive attitude.
- Customer-focused mindset.