Cafe Assistant Manager

Responsibilities: Cafe Operations - Support daily café operations to ensure smooth service and a positive customer experience. - Assist in supervising service staff, kitchen crew, and baristas during shifts. - Ensure cleanliness, hygiene, food safety, and SOP standards are followed at all times. Team Supervision & Training - Assist in staff scheduling, attendance monitoring, and shift coordination. - Support training of service and kitchen staff to meet service and quality standards. - Guide junior team members and promote teamwork and positive working culture. Operations & Administration - Assist in daily sales reporting, stock monitoring, and basic cost control. - Support inventory checks, ordering, and coordination with suppliers when needed. - Handle simple documentation and operational records as assigned. Customer Experience & Kids Café - Ensure a safe, fun, and welcoming environment for children and families. - Support birthday parties, events, and celebrations held at the café. - Handle customer feedback professionally and assist in resolving service issues. Management Trainee Development - Learn café management, people management, and operational decision-making. - Work closely with Café Manager and management team to gain leadership exposure. - Participate in improvement initiatives to enhance café operations and service quality. Ad-hoc Duties - Perform other duties assigned by management to support café operations. Requirements: - Fresh graduates are welcomed to apply (start as management trainee). - Prior experience in café, restaurant, or service industry is an advantage. - Passion for F&B, customer service, and working in a family-friendly / kids café environment. - Good leadership potential, responsible, proactive, and willing to learn. - Able to communicate in English; Mandarin are an advantage. - Comfortable working on weekends, public holidays, and shift schedules.