Restaurant Manager

Operations Management • Manage daily restaurant operations smoothly and efficiently • Ensure compliance with company SOPs, hygiene, and food safety standards • Maintain cleanliness and restaurant presentation standards • Handle and resolve customer inquiries, complaints, and feedback professionally • Monitor stock control and inventory management • Monitor wastage and support cost control initiatives • Assist management in improving operational efficiency Financial Management • Monitor and verify daily cashiering and cash handling procedures in accordance with the Company’s accounting standards • Prepare and analyze daily, weekly, bi-weekly or monthly sales, financial and operational reports Staff Management • Supervise and motivate service and kitchen staff • Prepare weekly staff rosters and monitor attendance to ensure adequate staffing for operational needs • Train new employees on SOPs, customer service, and operational procedures • Monitor staff discipline and performance management • Assist with recruitment and staff planning when required Accountability, Responsibilities and Authority • To be answerable to the outlet happening, no matter from internal or external issues • To know one position to not abuse authority, on hands to guide staffs, and floor operation • To assign duties to staffs by their position Requirements • Minimum Diploma or Degree in Hospitality Management, Business Administration, Food & Beverage Management, or related field (preferred) • Minimum 3–5 years of experience in restaurant operations, with at least 1–2 years in a supervisory or managerial role • Strong leadership and team management skills with the ability to supervise and motivate staff • Good knowledge of restaurant operations including customer service, food safety, inventory control, and daily outlet management • Ability to manage manpower scheduling, staff attendance, and operational planning • Knowledge of Malaysian food hygiene and safety standards • Strong problem-solving and decision-making skills • Good communication and interpersonal skills • Proficient in Microsoft Office and restaurant POS systems • Able to work on weekends, public holidays, and rotating shifts • Able to handle pressure and work in a fast-paced environment • Ability to converse in Mandarin will be highly prioritized due to business requirement • Possess own transport and willing to travel between outlets