Restaurant Receptionist Intern
Job Summary
We are seeking a friendly and organized intern to join our restaurant team as a Front Office Receptionist. You will serve as the primary point of contact for guests and manage event bookings to ensure operational efficiency. The role involves multitasking between guest services, administrative tasks, and coordinating delivery orders.
Responsibilities
- Greet and assist restaurant guests
- Manage reservations and seating
- Coordinate events and catering bookings
- Oversee online delivery orders
- Handle customer feedback and inquiries
Required Skills
- SPM or equivalent qualification
- Strong interpersonal and communication skills
- Proficient in multitasking
- Basic computer literacy
- Available for shifts and weekends
Job Details
Key Responsibilities:
* Welcome and greet guests in a professional and friendly manner
* Manage reservations, walk-ins, and seating arrangements
* Handle event and catering inquiries and provide accurate information
* Coordinate bookings, including scheduling dates and managing deposits
* Prepare and send quotations after management approval
* Manage online delivery orders via Grab, ensuring accuracy and timely coordination
* Maintain proper records of bookings, payments, and customer requests
* Communicate effectively with kitchen and service staff
* Assist on the restaurant floor during peak hours or special events
* Handle customer feedback and resolve issues professionally
Requirements:
* Minimum SPM or equivalent qualification
* Students looking for internship in hospitality, customer service, or food & beverage
* Good communication and interpersonal skills
* Friendly, well-presented, and professional attitude
* Ability to multitask and work in a fast-paced environment
* Basic computer skills (reservation systems or POS is a plus)
* Willing to work shifts, weekends, and public holidays