Retail Phone Repair Technician
Job Summary
The Retail Repair Phone Technician is responsible for diagnosing and fixing customer mobile devices while maintaining high-quality repair standards. The role involves managing customer enquiries, performing software and hardware repairs, and ensuring the retail environment remains professional and productive. Candidates will work in a fast-paced setting, requiring both technical repair skills and strong customer service abilities.
Responsibilities
- Diagnose and repair phone hardware and software
- Handle customer enquiries and service needs
- Maintain shop cleanliness and repair standards
- Support administrative recording of repairs
Required Skills
- SPM or equivalent qualification
- Basic computer literacy (Excel/Data Entry)
- Mandarin proficiency
- Customer service and sales skills
- Ability to work independently and multitask
Job Details
Responsibilities:
- Handle customer enquiries and attend to customer needs.
- Run basic tests and conduct diagnosis of customer’s phone problems.
- Learn latest phone repair skills, knowledge, processes, and procedures.
- Fix phone software problems.
- Repair phone units according to requirements and issues.
- Reassemble cell phones after making repairs or replacing parts.
- Ensure that all repairs performed meet the company’s quality standards.
- Maintain cleanliness and professional appearance of the repair station and retail shop.
- Maintain a positive work environment.
- Support productivity by ensuring all service deadlines are met.
- Provide relevant repair information to admin and other departments for recording purposes.
- Ability to work unsupervised while prioritizing and delivering timely, high-quality work.
- Other duties as assigned by leader, supervisor, and manager.
Requirements:
- Minimum SPM or equivalent qualification.
- Basic computer skills (e.g., Microsoft Excel and data entry systems).
- Good communication skills; able to communicate in Mandarin (proficiency in English and/or Malay is an added advantage).
- Customer service-oriented with a friendly and patient attitude.
- Responsible, detail-oriented, and able to work independently.
- Able to work in a fast-paced environment with good time management skills.
- Possess basic sales skills; candidates with retail or related experience are preferred.
- Able to multitask and handle unexpected situations effectively.
- Willing to learn new skills and undergo training as required.
- Able to work according to company schedule, including weekends and public holidays.