Admin Assistant
Job Summary
The Admin Assistant will manage customer service inquiries, complaints, and laundry pick-up coordination. This role involves data entry, sales reporting, and inventory management to ensure smooth outlet operations. The candidate must be proactive, detail-oriented, and able to handle billing processes effectively.
Responsibilities
- Manage customer service and laundry pick-up support
- Handle complaints and resolve customer issues
- Process billing, invoicing, and sales data capture
- Maintain inventory levels and operational reporting
- Assist management with ad-hoc administrative tasks
Required Skills
- Diploma or Degree in Business/Administration
- Proficiency in English and Bahasa Malaysia
- Minimum 45 WPM typing speed
- Customer service and detail-oriented
- Strong multitasking and IT literacy
Job Details
Responsibilities:
- Handle customer service helpline, follow up with customers on after sales services if necessary.
- Handle and investigate customers' complaints.
- Handle laundry pick-up helpline, coordinate with the relevant parties for laundry delivery service.
- Understand and identify customers' needs and requirements, propose relevant laundry service/products and close the sales.
- Assist customers throughout payment process (if necessary), handle billing and invoice.
- Perform data captures for all laundry pick-up orders & customer service assistance by day.
- Perform outlet sales data captures and reporting.
- Manage and oversee inventory levels and replenishment planning.
- Prepare and process order items from outlets.
- Receive, direct and relay telephone and email messages.
- Assist with the executions of all other operations related tasks assigned by the Management.
- Undertake ad-hoc assignments as and when requires.
Requirements:
- Diploma or Degree in business studies/administration/management, secretarial or equivalents.
- Proactive, resourceful, responsible, responsive and flexible to changes in any situation.
- Excellent communication skills, both written and spoken in Bahasa Malaysia & English.
- Flexible with working hours and working days, able to work during weekends and Public Holiday.
- Customer service & details oriented.
- Able to exercise a high degree of tact and professionalism when dealing with various situations.
- Able to work under pressure and meeting tight deadlines.
- Able to adapt and learn new procedures/processes quickly and efficiently.
- Team Player, Positive thinker, IT literate with multi-tasking abilities.
- Minimum 45 WPM for data entry processing (data captured, billing & invoice).
- Willing to travel, when required.