Live Operations Intern
Job Summary
This role involves managing live broadcasting operations for TikTok Shop and Shopee, including both human hosts and AI-generated streams. The intern will ensure technical performance during high-traffic campaigns and assist in studio and data reporting tasks. It is an on-site position requiring flexibility with rotating shift hours.
Responsibilities
- Monitor live and AI-generated broadcasts for performance
- Execute campaign marketing tools and product pinning
- Assist in QA-checking AI livestream processes
- Manage studio equipment and environment setup
- Maintain KPI tracking and shift communication
Required Skills
- Mass Communication/Marketing/IT background
- Shift-based availability
- Tech-savvy with OBS/E-commerce tools
- High reliability and accountability
- Strong communication skills
Job Details
Role: Live Operations Intern (E-Commerce & AI Broadcasting)
Responsibilities:
- Stream Management: Actively monitor ongoing livestreams (both Live Host and AI-generated streams) to ensure zero downtime and optimal technical performance.
- Campaign Execution: Trigger live marketing tools, pin products, and seamlessly execute real-time giveaways exactly as scheduled by the Marketing team.
- AI Integration Support: Assist in recording, rendering, and QA-checking AI Livestream processes for our brand partners.
- Studio Operations: Manage the physical studio environment, ensuring equipment is prepped for the Live Hosts and properly secured/closed down at the end of night shifts.
- Data & Reporting: Update daily KPI tracking sheets and communicate efficiently with the wider team to ensure smooth shift handovers.
Requirements:
- Education: Currently pursuing a Diploma or Degree in Mass Communication, Broadcasting, Digital Marketing, E-Commerce, IT, or a related field.
- Shift-Readiness: Must be comfortable working dynamic, rotating 9-hour shifts (including early mornings, late nights up to 2:00 AM, weekends, and public holidays).
- High Accountability: Must be reliable, punctual, and highly attentive during ongoing livestreams.
- Tech-Savvy: Familiarity with TikTok Shop, Shopee Live, or OBS Studio is a plus; must be quick to learn new digital dashboards and AI software interfaces.
- Communication: Excellent response time on team messaging apps to ensure team alignment.