Customer Service Admin
Job Summary
Manage and monitor customer ratings, reviews, and enquiries across company platforms. Handle customer feedback and issues with a professional and tactful approach. Provide administrative support while coordinating with affiliates through designated chat systems.
Responsibilities
- Manage customer ratings and reviews
- Handle enquiries and feedback
- Coordinate with affiliates
- Perform administrative tasks
Required Skills
- Minimum SPM qualification
- Proficient in Malay and English
- Interpersonal and problem-solving skills
- Customer-focused attitude
Job Details
Responsibilities:
- Manage and monitor customer ratings and reviews across all company platforms.
- Handle online customer enquiries via chat, comments, and messaging platforms professionally.
- Address customer feedback, complaints, and issues, including handling difficult customers tactfully.
- Communicate and coordinate with affiliates through designated chat platforms.
- Maintain proper records of customer interactions and feedback.
- Support and carry out administrative tasks as assigned by management.
Working Hours:
- 7.5 working hours per day (Rotate shift morning / afternoon)
- 6 working days per week
- OT claimable
Requirements:
- Minimum SPM qualification
- Proficient in Malay and English (spoken and written)
- Good interpersonal, communication, and problem-solving skills
- Responsible, patient, and customer-focused