Senior IT Business Analyst
Job Summary
The Senior IT Business Systems Analyst will bridge the gap between business needs and technical solutions. You will be responsible for gathering requirements, documenting workflows, and coordinating system implementations. The role focuses on optimizing business processes through effective system integration and stakeholder management.
Responsibilities
- Gather and document business requirements and workflows
- Analyze systems and propose process improvements
- Coordinate project implementation and UAT activities
- Manage system integration and technical troubleshooting
- Prepare BRDs and maintain project documentation
Required Skills
- 3-5 years IT Business Analysis experience
- Knowledge of SDLC, APIs, and ERP/CRM systems
- Proficiency in SQL and database basics
- Strong stakeholder management and communication skills
- Experience in technical documentation and reporting
Job Details
Business Analysis & Requirement Gathering
- Analyse, evaluate, and document business requirements, workflows, and operational processes.
- Conduct stakeholder discussions to identify pain points, system gaps, and improvement opportunities.
- Translate business needs into clear functional and technical requirements.
System Solution & Process Improvement
- Develop and recommend IT and system solutions aligned with business objectives.
- Analyse existing systems and propose process enhancements to improve efficiency and productivity.
- Support digital transformation and system optimisation initiatives.
Project Coordination & Implementation
- Collaborate closely with developers, vendors, and technical teams during project implementation.
- Assist in system configuration, testing, user acceptance testing (UAT), and deployment activities.
- Ensure project timelines, deliverables, and milestones are achieved successfully.
Integration & Technical Coordination
- Support or coordinate system integration projects involving APIs, enterprise platforms, or third-party systems.
- Assist in troubleshooting system issues and coordinating resolution with technical teams.
- Ensure smooth integration between business applications and operational systems.
Documentation & Reporting
- Prepare business requirement documents (BRD), workflow diagrams, process documentation, and reports.
- Maintain proper documentation of system enhancements, process changes, and project updates.
- Provide regular status updates and recommendations to management and stakeholders.
Requirements
- Bachelor’s Degree in Information Technology, Computer Science, Business Information Systems, Software Engineering, or related field.
- Minimum 3–5 years of experience in IT Business Analysis, Systems Analysis, or related roles.
- Experience in system implementation, process improvement, or enterprise applications is preferred.
- Strong understanding of business processes, system workflows, and software development lifecycle (SDLC).
- Familiarity with system integration concepts, APIs, and enterprise platforms.
- Experience with ERP, CRM, or enterprise business systems is an advantage.
- Basic knowledge of databases, SQL, or reporting tools is a plus.
- Strong analytical, problem-solving, and critical thinking abilities.
- Excellent communication and stakeholder management skills.
- Ability to translate technical concepts into business-friendly language.
- Strong documentation and presentation skills.
- Detail-oriented, organised, and proactive.
- Able to manage multiple projects and priorities simultaneously.
- Team player with strong collaboration skills.
- Adaptable and able to work in a fast-paced environment.