L1 Systems Engineer
Job Summary
The L1 Systems Engineer provides onsite systems and network support to clients while managing daily operations. The role involves troubleshooting servers and networking equipment, resolving customer tickets, and maintaining detailed technical documentation. The successful candidate will collaborate with Level 2 teams to ensure effective problem resolution and service delivery.
Responsibilities
- Provide onsite systems and network support
- Resolve Level 1 technical incidents and tickets
- Collaborate with L2 teams on complex issues
- Maintain technical and troubleshooting documentation
Required Skills
- 2+ years of relevant IT experience
- Analytical and problem-solving skills
- Strong communication and teamwork
- Knowledge of servers and networking equipment
- Relevant certifications (CCNA, MCSE) preferred
Job Details
Responsibilities:
- Provide onsite Systems and Network support to clients on daily operations.
- Onboarding and offboarding process in desktop workflow.
- Handle Level 1 analysis, troubleshooting and resolution on the problems related to servers, networking equipment’s and user systems.
- Resolve case tickets raised by customers, maintaining detailed record daily.
- Collaborate with Level 2 Support team to analyze and resolve complex problems.
- Engage with multiple stakeholders, including internal technical teams, external technical teams and customer personnel.
- Develop and maintain technical documentation, including troubleshooting guides.
- Sharing of knowledge through technical documentation, knowledge-based articles and team sharing sessions.
- Stay updated with emerging technologies and industry best practices to enhance service delivery.
- Any other ad hoc duties as assigned.
Requirements:
- Diploma in information technology, Computer Engineering, or a related technical field preferred. However, candidates with significant experience in the relevant field will also be considered in lieu of formal education.
- Minimum of 2-years of working experience in similar industry.
- Good team player with strong analytical, communication and problem-solving skills.
- Proactive and possess positive attitude.
- Independent personality and versatile as a good team player when working on projects within a team.
- Candidate must have a relentless attitude and take responsibility and ownership of customer problems, from start to resolution.
- Relevant industry certifications (e.g. Cisco CCNA, Microsoft MCSE) are a plus.