L1.5 System Engineer
Job Summary
The L1.5 System Engineer provides onsite systems and network support in a Data Center environment. You will handle analysis, troubleshooting, and resolution of technical issues for servers and networking equipment. This role involves collaboration with internal and external teams to maintain infrastructure stability for global clients.
Responsibilities
- Provide onsite Systems and Network support
- Perform Linux environment operations
- Troubleshoot server and network issues
- Collaborate with L2 support team
- Maintain technical documentation
Required Skills
- Linux environment operations
- System and Network troubleshooting
- Analytical and problem-solving skills
- Technical documentation
- Relevant certifications (CCNA, MCSE)
Job Details
Responsibilities:
- Provide onsite Systems and Network support to clients on daily operations.
- Working in Data Centers environment supporting global tech giants’ infrastructures.
- Opportunity to engage with and to apply state-of-the-art and cutting-edge technologies in practice.
- Conduct basic to advanced operations within Linux environments.
- Handle Level 1 or Level 2 analysis, troubleshooting and resolution on the problems related to servers, networking equipment’s and user systems.
- Resolve case tickets raised by customers, maintaining detailed record daily.
- Collaborate with Level 2 Support team to analyse and resolve complex problems.
- Engage with multiple stakeholders, including internal technical teams, external technical teams and customer personnel.
- Develop and maintain technical documentation, including troubleshooting guides.
- Sharing of knowledge through technical documentation, knowledge-based articles and team sharing sessions.
- Stay updated with emerging technologies and industry best practices to enhance service delivery.
- Training will be provided.
- Any other ad hoc duties as assigned.
Requirements:
- Diploma or Degree in information technology, Computer Engineering, or a related technical field preferred. However, candidates with significant experience in the relevant field will also be considered in lieu of formal education.
- Fresh graduates in relevant fields are welcomed to apply.
- Flexible to arrangement in fixed working hour and/or Shift Work with ad-hoc allowances.
- Minimum of 2-years of working experience in similar industry.
- Good team player with strong analytical, communication and problem-solving skills.
- Proactive and possess positive attitude.
- Independent personality and versatile as a good team player when working on projects within a team.
- Candidate must have a relentless attitude and take responsibility and ownership of customer problems, from start to resolution.
- Relevant industry certifications (e.g. Cisco CCNA, Microsoft MCSE) are a plus.