Customer Support Intern
Job Summary
The Customer Support Intern will manage live chat inquiries to provide prompt and professional assistance. This role involves troubleshooting issues, collaborating with internal teams to deliver solutions, and explaining campaign mechanisms clearly. Additionally, you will process applications and KYC documentation while maintaining accurate daily enquiry logs.
Responsibilities
- Manage customer live chat inquiries
- Troubleshoot and resolve issues
- Process applications and KYC
- Maintain daily enquiry logs
Required Skills
- Fluent English
- Strong writing skills
- Solutions-first mindset
- Mandarin proficiency (bonus)
Job Details
Responsibilities:
- Handle customer inquiries via live chat promptly and professionally (no calls).
- Troubleshoot issues and work with internal teams to deliver solutions.
- Explain campaign mechanisms in clear, encouraging language.
- Process applications and KYC per SOP, PDPA, and client policies.
- Maintain daily enquiry logs and close out tickets to avoid complaints.
- Escalate edge cases and follow up until resolved.
Requirements:
- Diploma (or pursuing) in Communications, Language, Business or related fields.
- Strong writing and people skills with a solutions-first mindset.
- Positive, empathetic, and professional attitude.
- Not required to work on a shift basis or public holidays.
- Fluent English (spoken/written).
- Basic knowledge in Mandarin is a plus.