Customer Care Executive
Job Summary
The Customer Care Executive will manage front desk operations, including appointment scheduling and patient coordination. This role involves maintaining accurate patient records and ensuring high-quality service in a TCM clinic environment. You will also handle administrative tasks, billing processes, and assist with product inquiries.
Responsibilities
- Manage front desk operations and appointments
- Maintain patient records and handle payments
- Provide customer support and product information
- Perform administrative and clinic documentation tasks
Required Skills
- Proficiency in English and Mandarin
- Experience in healthcare or clinic administration
- Microsoft Office/Google Workspace proficiency
- Strong organizational and multitasking skills
Job Details
Responsibilities:
- Welcome patients warmly and professionally.
- Manage front desk operations with schedule appointments efficiently, coordinating with patients and practitioners.
- Confirm appointment details with patients.
- Address patient inquiries promptly and accurately.
- Direct calls to the appropriate department or individual as needed.
- Keep accurate patient records in our DA system.
- Ensure patient information is up-to-date and correctly entered.
- Handle patient’s payments, including cash and credit card transactions.
- Ensure proper storage and handling of all clinic supplies.
- Assist patients with product recommendations based on practitioner guidance.
- Answer patient questions regarding TCM products and services.
- Maintain a clean and welcoming environment for patients in the waiting area.
- Manage clinic calendar, scheduling appointments for practitioners and ensuring smooth workflow.
- Perform basic administrative tasks like photocopying, filing, and data entry.
Requirements:
- At least 1 year of experience in healthcare operations, clinic/centre administration, or customer service coordination.
- Diploma or Degree in Business Administration, Healthcare Management, or a related field (preferred).
- Able to speak in English and Mandarin.
- Strong organizational, multitasking, and problem-solving skills.
- Good communication and interpersonal skills with the ability to handle patient inquiries professionally.
- Knowledge of stock/inventory management and basic administrative processes.
- Proficiency in Microsoft Office / Google Workspace; experience with billing or scheduling systems is an advantage.
- Positive, proactive, and able to work both independently and as part of a team.
- Flexibility to travel between branches when required.