Customer Service Specialist

Responsibilities: - Provide excellent support experience to customers via all relevant communication channels. - Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards. - Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. - Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures. - Build sustainable relationships and engage customers by taking the extra mile. Requirements: - Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field. - Minimum 1-2 years of customer service experience, preferably in a healthcare, retail, or service-oriented environment. - Excellent communication and interpersonal skills, with the ability to interact with clients in a friendly and empathetic manner. - Strong problem-solving and decision-making skills to handle a variety of client requests and issues. - Must be able to speak and read Mandarin; proficiency in English and Malay is required. - Familiarity with Traditional Chinese Medicine (TCM) or a keen interest in the industry. - Exceptional time management and organisational skills to juggle multiple tasks and client interactions. - Passion for providing exceptional customer service and a genuine desire to help others.