Retail Coordinator

Store Operations & Merchandising - Maintain visual standards and shelf layouts so products are easy to find and displays support promotions. - Execute promotional plans in stores on schedule and verify pricing and signage are correct. - Train and guide store staff on daily checklists and basic merchandising tasks to keep standards consistent. - Perform regular store walkthroughs and report issues for fast resolution. Inventory & Logistics - Monitor stock levels and coordinate replenishment to avoid out-of-stock or overstock situations. - Work with the warehouse and delivery teams to schedule store deliveries and confirm receipts. - Handle basic stock reconciliation and assist with cycle counts to keep inventory records accurate. - Prepare simple inventory reports to highlight slow movers and fast sellers. Stakeholder & Reporting - Liaise with suppliers and vendors for minor order adjustments and product clarification. - Collect daily sales and footfall information and compile weekly performance summaries for store managers. - Support store openings, transfers, and small store projects with on-the-ground coordination. - Raise customer feedback or store concerns to the relevant team and follow up until resolved. Qualifications & Experience - Minimum 1 years of retail or in-store operations experience, preferably in a multi-outlet environment. - Secondary education or diploma in business, retail, or related field is preferred but not mandatory. - Proven track record of supporting store teams and executing merchandising or promotional tasks. - Comfortable working in a hands-on role with occasional weekend store visits. Hard Skills & Knowledge - Familiarity with point-of-sale systems and basic stock management processes. - Knowledge of visual merchandising principles and basic store layout techniques. - Ability to read sales reports and translate them into simple action items for stores. Soft Skills & Qualities - Organised and detail focused, able to manage multiple store tasks with a calm approach. - Clear communicator who can train staff and explain standards in a supportive way. - Problem solver who takes ownership of issues and follows them through to closure. - Team player with a practical mindset, ready to step into stores and help when needed.