IT Software Solutions Engineer

Responsibilities Solution Design: Collaborate with the design team to build end-to-end solutions for barcode scanners, label printers, and WMS/MES systems that match client workflows. System Integration: Integrate device SDKs and APIs to seamlessly link hardware with client software and back-end databases. Implementation: Install, configure, and test devices on-site and remotely to ensure stable connectivity and accurate data flow. Technical Support: Troubleshoot hardware and software faults, document effective fixes, and escalate complex vendor issues when required. Requirements Gathering: Join the sales team in client meetings to gather technical requirements and translate them into clear solution designs. Training & Handover: Create comprehensive user guides and deliver training sessions to ensure smooth deployment handovers for clients and internal teams. Requirements Qualifications: Diploma or Bachelor's in IT, Computer Science, Engineering, or a related field (equivalent practical experience is also welcome). Promising fresh graduates with project work or internships in system integration are highly encouraged to apply. Hardware & Standards: Familiarity with barcode devices, label printers, vision hardware, and basic barcode standards like Code128 and QR. Systems & Networking: Hands-on experience in Windows and Linux environments, basic TCP/IP networking, and SQL. Programming & AI: Basic programming or scripting knowledge (Python, C#, or similar) for SDK integration and automation, along with a good understanding of utilizing modern AI tools. Soft Skills: Confident, customer-facing communication skills for gathering requirements and delivering training. Methodical troubleshooting and strong documentation habits. Mobility & Language: Willingness to travel to client sites within the region when needed. Must be fluent in English and capable of communicating effectively in Mandarin/Chinese to support our diverse client base.