Payment Gateway Support
Job Summary
Handle customer enquiries and provide support regarding payment gateway services. Assist customers with deposit, withdrawal, and payment transactions while maintaining professional relationships. Troubleshoot payment issues and keep accurate records of interactions.
Responsibilities
- Handle customer enquiries and support payment gateway services
- Assist customers with deposit, withdrawal, and payment transactions
- Monitor and troubleshoot pending, failed, or delayed transactions
- Keep accurate records of customer enquiries and issues
Required Skills
- Communicate in English and Chinese
- Customer service experience
- Problem-solving for payment issues
Job Details
Handle customer enquiries and provide support regarding payment gateway services. Assist customers with deposit, withdrawal, and payment transactions. Monitor and follow up on pending, failed, or delayed transactions. Troubleshoot basic payment-related issues and coordinate with the relevant departments when necessary. Provide timely and professional responses to customers through online communication channels. Maintain good customer relationships and ensure a positive customer service experience. Keep accurate records of customer enquiries, complaints, and transaction issues. Requirements: Must be able to communicate in either English and Chinese. Handle members' payment-related enquiries and issues. Assist members with deposit and withdrawal transactions. Maintain good relationships with members and provide excellent customer service.