Retail Sales Associate

Key Responsibilities Customer Service & Sales - Greet every customer warmly and create a welcoming, comfortable shopping experience - Understand each customer’s needs, budget and occasion, and recommend suitable jewellery pieces - Explain product details clearly, including materials, gold purity, gemstones, craftsmanship, pricing, promotions and after-sales services - Work towards individual and showroom sales targets - Build lasting relationships with customers and encourage repeat visits - Handle enquiries, exchanges and feedback professionally, escalating to the supervisor when needed - Process sales transactions accurately and assist with packaging and gift wrapping Product Care & Display - Handle all jewellery with care, following proper procedures when showing, cleaning and storing items - Keep display cases neat, attractive and fully stocked in line with visual merchandising guidelines - Keep the showroom clean, organised and presentable at all times Stock & Operations - Assist with receiving stock, tagging and daily, weekly and monthly stock counts - Help with opening and closing duties, including placing and removing jewellery from displays and safes - Keep simple sales and stock records accurate and up to date Security & Compliance - Follow all store security procedures, including keeping display cases locked and showing items one at a time - Stay alert to suspicious behaviour and report any security concerns immediately - Follow company policies, standard operating procedures and cash-handling guidelines Requirements - Minimum SPM or equivalent; a diploma is an advantage - At least [1] year of experience in retail sales or customer service; jewellery, watch or luxury retail experience is an advantage. Fresh graduates with the right attitude are welcome to apply - Good communication skills in Bahasa Malaysia and English; Tamil or other languages are an advantage for serving our diverse customers - Friendly, confident and well-groomed, with a positive, customer-first attitude - Honest, responsible and trustworthy when handling high-value items and cash - Sales-driven and motivated to achieve targets - Careful, detail-oriented and organised - A team player who can also work independently - Basic numeracy and comfort using a POS system - Willing to work retail hours, including weekends, shifts and public holidays - [Malaysian citizen or holder of a valid work permit] - Able to start immediately or within short notice is an advantage What We Offer - Basic salary of RM 1,700 – RM 2,500 [+ attractive sales commission and incentives] - Full product and sales training - [EPF, SOCSO and EIS contributions] - [Annual leave, medical leave and medical benefits] - [Staff discount on jewellery purchases] - Career growth opportunities to Senior Sales Associate or Supervisor - A supportive team in a prime city-centre location