F&B Trainee

Training plan: Orientation (0,5 month): You will receive an orientation to the company and the local community which includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes, and transportation options; meet key contacts and other employees; receive computer training on company systems; receive an orientation to the local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled for up to one month and takes place concurrently with the first training phase. IRD Server (3,5 months): You will learn opening and closing duties of room service staff; learn American standards for food and beverage service in room service; learn room service safety and emergency procedures; department training procedures; learn procedures to visually monitor food quality, verify temperature, and appearance to ensure quality; learn to ensure service standards are met; learn process to handle any guest issues and ensure customer satisfaction; assist with station and table set-ups and learn to ensure they meet business demands; learn to assist with various side duties as assigned by supervisor. Restaurant Server (4 months): You will learn U.S. service standards, opening and closing duties, and department training process in bar and restaurant outlets; learn to use point-of-sale computer system to record and track f&b items; learn to use various upselling techniques; learn to control guest checks and secure proper payment; learn U.S. standards for setup and service of large functions; learn process for mise en place; assist with scheduling and understand process for controlling payroll and other costs; learn gratuity distribution methods; learn VIP setup and service; learn process for ensuring customer satisfaction and complaint resolution. Outlet Supervisor (4 months): You will learn to supervise outlet service staff, IRD team; learn to assist in the development and maintenance of quality standards; interact with guests to ensure a positive guest experience; ensure that meals are being served in a professional and timely manner by circulating within the outlet and communicating with the kitchen and service staff; handle guest complaints; ensure availability of manpower, supplies, and equipment to ensure positive guest experience; learn to assist in hiring, scheduling, supervision of cashiers, supervisors, greeters, servers and bus attendants; learn to conduct pre-meal meetings and training of employees. You may be required to jump in and assist the team to increase the guest experience in service. Use tools like OpenTable for reservations, iRIS for room orders, and Adaco for supply management to support seamless service. Requirements: You have a hospitality degree from a post-secondary academic education with a minimum 2-year full-time course, approved by the Ministry of Education Recent relevant work experience in the (ultra) luxury hotel industry OR You have 5 years of recent relevant work experience in the (ultra) luxury hotel industry.