Customer Service Executive
Job Summary
Assist Sales & Marketing Manager to fulfill customers’ requirements, enquiries and shipments schedule. Maintain relations with current customers and manage the full process of the sales cycle. Participate in ISO activities, handle customer complaints, and perform shipping-related tasks.
Responsibilities
- Maintain relations with current customers and communicate effectively.
- Manage full process of sales cycle from invoice to shipping order.
- Participate in ISO activities, audits, and handle customer complaints.
- Perform shipping-related jobs and coordinate with internal departments.
Required Skills
- Good interpersonal and communication skills
- Computer literate with basic shipping knowledge
- Ability to handle and resolve recurring problems under pressure
- Diploma/Degree with 1–2 years relevant experience
Job Details
Primary duties (approximately 70–80%): Maintain relations with current customers. Communicate with customers (thru e-mails, faxes, etc.). Manage full process of sales cycle as needed from Sales & Marketing Executive (issue Proforma Invoice/Sales Confirmation to customers, issue shipping order to production, follow up shipment schedule, and closing). Fulfill existing customers’ needs and wants. Liaise and coordinate with internal departments.
Secondary duties (approximately 20–30%): Participate in ISO activities and customers’ audit. Update and maintain price list of new, existing and potential customers. Attend events or exhibitions. Assist in marketing activities such as overseas exhibition. Receive and resolve customer issues and complaints related to order and logistic matters. Perform other related duties as required. Perform shipping related jobs as required.
Knowledge, skills and abilities required: Good interpersonal and communication skills. Computer literate. Basic shipping knowledge. Ability to establish rapport/relationship with customer through telex-communication. Ability to handle and resolve recurring problems. Able to work under pressure. Able to work with others as a team.
Desirable qualifications: Preferably Diploma/Degree in relevant field. 1–2 years relevant practical experience.