Store Manager
Job Summary
We are seeking a friendly, customer-oriented Store Manager to oversee overall daily store operations and lead the sales team at our gold and jewelry retail stores in Malaysia. The ideal candidate will manage inventory, drive sales targets, ensure high-value asset security, and deliver exceptional customer service. This role requires strong leadership, retail management experience, and the ability to work on weekends and public holidays.
Responsibilities
- Oversee daily store operations and achieve sales KPIs
- Manage inventory and ensure high-value asset security
- Lead, train, and motivate the store team
- Handle customer relationships and resolve complaints
Required Skills
- 3+ years store manager experience in gold/jewellery retail
- Fluent English for business communication
- Strong knowledge of gold jewellery and trade-in procedures
- Experience with POS and inventory systems
- Valid Malaysian working status
Job Details
Key Responsibilities
- Oversee overall daily store operations, set sales targets, lead the sales team to achieve monthly & quarterly gold jewellery KPIs.
- Monitor conversion rate, average transaction value and repeat purchase rate, conduct regular performance review.
- Inventory & merchandise management: Receive goods, arrange product display, conduct daily stock check and monthly full stock take.
- Control shrinkage and prevent theft for high-value gold items.
- Maintain accurate inventory records; regularly inspect safe and CCTV system to ensure merchandise security.
- Team management: Arrange staff rosters, participate in recruitment, onboarding, training and performance appraisal.
- Coach team on product knowledge, selling skills and service standard; manage manpower cost and maintain positive team morale.
- Customer relationship management: Maintain relationships with new and existing customers. Handle customer complaints, return & exchange, gold trade-in and buy-back services.
- Build customer database and improve customer loyalty, familiar with local consumer behaviour.
- Marketing & Visual Merchandising: Execute headquarters promotions, optimise window and counter display.
- Monitor competitors, gold price movement and market trends, report insights to management.
- Finance & local compliance: Daily cash reconciliation, manage cash and card payment.
- Adhere to Malaysia retail, trade and tax regulations. Maintain store hygiene and brand image.
- Cross-department coordination: Liaise with HQ purchasing, finance and operation teams for stock replenishment and store issue escalation.
Requirements
- Minimum 3 years solid experience as store manager in gold / jewellery retail.
- Candidates with local gold store management experience in Malaysia are highly preferred.
- Sound knowledge on gold jewellery and gold trade-in procedures.
- Language: Fluent English for business communication. Bahasa Malaysia or Mandarin / Cantonese is a plus, to serve multiracial customers in KL.
- Hands-on experience with POS and inventory system, basic Microsoft Office.
- Able to analyse sales reports.
- Strong in team coaching & motivation, high resilience.
- Required to work on weekends & public holidays on roster basis.
- Trustworthy, strong risk awareness on high-value asset security.
- Excellent customer service and conflict resolution skills.
- Valid Malaysian working status