Retail Executive

Job Summary Love music and people? Join working with us at Sonata Music & Art Sdn Bhd to help more learners pick up an instrument and enjoy music. We teach practical lessons, sell instruments, and run community events across a few key branches in Klang Valley, and we want a friendly retail executive who connects parents, students, and teachers with the right music solutions. This role helps shape the in-branch experience, grow student enrolment, and lift instrument sales by building repeatable processes for consultations, scheduling, and events. Your day mixes customer conversations in Mandarin and English, simple admin, inventory care, and hands-on event support to scale our local footprint. Your Growth & Impact - Expand your retail and education experience by leading consultations that match customers to courses and instruments, improving your product knowledge and sales confidence. - Sharpen your administrative skills through managing enrolments, schedules, attendance, and timely branch reports that keep operations running smoothly. - Build event and campaign experience by helping plan and run roadshows, promotions, and in-branch activities that directly increase enquiries and sign-ups. - Connect with a network of teachers, parents, and music learners, strengthening your communication skills and positioning you for future leadership in branch operations. - Develop practical tech skills with POS, inventory checks, and scheduling tools, giving you a solid foundation for retail systems and reporting. Job Description Sales & Customer Experience - Introduce and recommend musical instruments, accessories, and our music programmes to walk-in and prospective customers in clear Mandarin and English. - Meet individual and branch sales targets through consultative conversations and by following professional sales and after-sales practices. - Provide accurate product and course information, match customers to the right lessons, and follow up on enquiries to secure enrolments. Operations & Administration - Manage student enrolment and class scheduling, keeping records up to date and coordinating communications between students, parents, and teachers. - Support teacher administration tasks such as attendance tracking, lesson arrangements, and simple operational coordination. - Prepare timely branch reports, maintain enrolment lists, and ensure documentation accuracy for daily operations. Inventory, Visuals & Events - Maintain showroom stock levels by monitoring inventory, performing replenishment and transfers, and ensuring inventory accuracy. - Keep product displays and the retail environment tidy and presentation-ready to company standards. - Plan and help run promotional campaigns, roadshows, and in-branch events that drive instrument sales and student sign-ups. Requirements Job Requirements Qualifications & Experience - Minimum 1 year of work experience in customer service, sales, retail, administration, or related roles. - Candidates with a music background or the ability to play a musical instrument will be given added advantage. - Malaysian citizens only, and you must be willing to be based at any of our locations: Lotus's Manjalara Kepong, Desa Parkcity, Centrepoint Bandar Utama, or 1 Mont Kiara. - Available to work a 6-day week consisting of 3 morning shifts and 3 afternoon shifts. Hard Skills & Knowledge - Able to communicate effectively in both English and Mandarin for sales and parent communications. - Familiarity with basic retail systems such as POS, inventory checks, and simple enrolment or scheduling tools is preferred. - Comfortable using common office tools to prepare sales and enrolment reports accurately and on time. - Basic knowledge of music products and lesson structures to make accurate course recommendations. Soft Skills & Qualities - Customer service oriented with strong interpersonal and verbal communication skills. - Positive attitude, reliable sense of responsibility, and eagerness to learn and grow within our team. - Organised, attentive to detail, and able to balance sales targets with quality service. - Team player who can support branch operations and suggest simple process improvements to enhance the customer experience.