Marketplace Operations Intern

About the Role As a Rewardz Intern, you will gain hands-on exposure to day-to-day business operations, vendor/partner management, e-commerce operations and process improvements. This is an excellent opportunity for someone who is curious, resourceful, organised, detail-oriented and interested in learning how partnerships and rewards ecosystems are built and managed. Your responsibilities will include: 1. Partnership Sourcing & Merchant Onboarding - Research and identify suitable merchants, brands, and partners for the Rewardz marketplace - Build and maintain a pipeline of potential partners - Reach out to prospective vendors via email, LinkedIn, and other channels - Coordinate onboarding activities, including collection of required documents, product information, and promotional offers - Maintain partnership databases and ensure information is accurate and up to date - Support merchant renewal and engagement activities 2. Marketplace & E-commerce Operations - Coordinate packing and fulfilment of physical vouchers - Arrange deliveries and liaise with logistics partners to ensure timely fulfilment - Monitor inventory levels and support inventory planning - Verify product information, pricing, and merchant listings on the platform - Assist with redemption fulfilment and operational support for marketplace orders - Track and monitor delivery statuses to ensure successful order completion - Follow up proactively on delayed, failed, or exceptional deliveries - Coordinate with logistics partners, vendors, and internal teams to investigate and resolve fulfilment or delivery-related issues - Communicate delivery updates and resolutions to relevant stakeholders where required 3. Campaign & Marketplace Support - Assist in launching and maintaining merchant promotions and campaigns - Verify merchant offers and ensure promotions are correctly reflected on the platform - Support collection of marketing assets such as logos, product images, and promotional materials - Assist in compiling campaign performance and operational reports - Update and maintain internal trackers, spreadsheets, and documentation - Assist with data entry, reporting, and process documentation - Support ad hoc projects across Partnerships and Operations teams You make a good fit for this role if: - Recently completed a Degree or Diploma - You communicate clearly. You write well. You are precise and can explain things over the phone, e-mail, chat or in person - You are meticulous and sensitive to details (to numbers and SOPs) - You are organized and have the ability to segregate tasks - You are independent. You can manage multiple tasks and can link tasks to processes and adapt quickly, asking the right questions - You are creative and enjoy solving problems. You love to learn new things everyday yet remain cool under pressure - You like to do multi-channel research and are resourceful. You get the job done! - Proficiency in MS Office & Google drive, especially in using Excel (pivot tables and lookups are your besties) - Language Proficiency: English & Mandarin - Duration: Minimum 3 months